​Thanks for choosing It Started With a Trip. We know no one books a holiday hoping to read terms and conditions - but it’s important you know how everything works before your trip begins.

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These T&Cs form the agreement between you (the traveller) and us (It Started With a Trip Ltd), so please read them carefully. If anything’s unclear, just ask. We’re happy to talk it through.

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1. Booking & Payment

To lock in your spot, we ask for a £300 deposit. The full balance is due 8 weeks before departure.
We offer payment plans if that’s easier for you - just get in touch.

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Changing your mind? You’ll get a full refund if you cancel within 10 days of booking (as long as your departure is more than 8 weeks away).

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Need to transfer your place to someone else? Email us - we’ll do our best to help.

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2. Cancellation & Refunds

We understand that life’s unpredictable. Here’s how cancellations work:

 

Notice Given                      Refund Policy

More than 15 weeks           Full refund

12-15 weeks                        Full refund (less the deposit)

8–12 weeks                         No refund, your welcome to discuss transferring your space to another trip

Less than 8 weeks              No refund

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Your deposit is non-refundable after the 10-day cooling off period, unless you cancel more than 15 weeks before departure.

If you can’t travel, we’ll always explore credit or rebooking options where possible - especially if it means keeping your spot warm for a future trip. To cancel a trip, you must contact us in writing.

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3. Transferring Your Booking

Can’t make it but want to pass your place on to a mate? We totally get it. Drop us an email at contactus@itstartedwithatrip.com as soon as possible and we’ll see what’s possible.

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Here’s how it works:

• You can transfer your booking to another person up to 14 days before the trip starts, as long as they meet the trip requirements.

• There’s a £75 admin fee for the switch, plus any non-refundable costs we’ve already incurred (like hotel or activity deposits).

• Both you and the person taking your place will need to confirm the change in writing and agree to the same terms and conditions.

If you’ve got someone in mind, just let us know - we’ll talk you through the steps.

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4. What’s Included

Our trips include:
✔️ Handpicked boutique stays
✔️ Guided activities & experiences
✔️ Full-time trip host/guide
✔️ All in-country transport

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What’s not included:
❌ Flights
❌ Travel insurance (mandatory)
❌ Some meals (because local food deserves exploring)

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5. Changes to the Trip

Sometimes, the unexpected happens - weather shifts, political unrest, transport hiccups. If we need to adjust the itinerary, we’ll replace anything with an equivalent or better experience where possible. We’ll always keep you informed.

We also reserve the right to swap out accommodation, activities, or guides if needed - you’ll still get the same high standard we promise.

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6. Travel Docs & Insurance

You’re responsible for:

• Your passport, visas, vaccinations

• Making sure they’re valid and up to date

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We don’t check documents - that’s on you.

Travel insurance is a must. Your policy must cover cancellations, medical emergencies, and the types of activities we do.

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7. Health, Accessibility & Fitness

Our trips involve a mix of activity - think walking tours, boat days, swimming, hikes, and the occasional quad bike or zipline. You definitely don’t need to be super fit, but a general level of mobility and comfort with group travel will help you enjoy the experience fully.

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If you have any health conditions, injuries or accessibility needs, please tell us before you book. We’ll do our best to support you - and let you know honestly whether the trip will be a good fit. Ultimately though, it’s your responsibility to decide if a trip is suitable for you.

If you’re unsure, get in touch. We’d rather talk it through early and make sure everyone’s set up to have an amazing time.

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8. Liability & Responsibility

We work with vetted local suppliers and partners. While we do everything to ensure the trip runs smoothly, we’re not liable for delays, cancellations, or issues caused by third parties.

You’re responsible for your belongings and personal conduct at all times.

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9. Cutting Your Trip Short

If you decide to leave the trip early for personal reasons, we won’t be able to offer a refund for the parts you miss. We’ll help however we can to support you in making new arrangements, but any extra costs will be your responsibility.

If you have to cut your trip short due to illness, injury, or emergency - this is where your travel insurance comes in. We strongly recommend getting cover that includes trip curtailment.

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10. Group Behaviour & Conduct

We want every trip to feel safe, respectful, and inclusive. That means:

• Treating fellow travellers, hosts, and locals with respect

• Being mindful of cultural norms

• Zero tolerance for discrimination, harassment, or disruptive behaviour

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If anyone’s behaviour puts the group at risk, we reserve the right to remove them from the trip without refund. In this case, they’ll need to make their own arrangements home.

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11. If We Cancel or Change Your Trip

We only cancel if we absolutely have to - for example, due to unforeseen circumstances (natural disasters, travel bans, etc.).

If we cancel, we’ll offer:

• A full refund

• Or a transfer to another departure/date

• Or a credit for a future trip

We’ll work with you to make it right.

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12. Complaints

If something’s not right during your trip, please speak to your guide as soon as possible - chances are, we can fix it on the spot. We want you to have the best time, and we’ll do everything we can to make that happen.

If you’re still not satisfied, you can email us at [insert email] after the trip. We ask that you get in touch within 28 days of returning, so it’s still fresh and we can properly investigate. We take all feedback seriously - It helps us get better.

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10. Legal Bits

• These terms are governed by UK law.

• You must be over 18 to book.

• By booking, you confirm that all info you give us is accurate and that you agree to these terms on behalf of everyone in your booking.

 

Got questions?

Email us anytime at startyourtrip@itstartedwithatrip.com. We’re real humans behind this brand, and we’re always happy to help.